Helping your family move forward
Små Helter support
Contact us if you get stuck, have questions about family data or want to report a problem.
Contact us
Email: support@smahelter.no
Phone: +47 71 40 30 30
Responsible company: Cateno AS, Norwegian organisation no. 886 658 532
Address: Spjelkavikvegen 132, 6010 Ålesund, Norway
Do not send passwords, PINs, QR codes, access tokens or photos of children in a standard support email.
What we can help with
- sign-in, email verification and access to a family account;
- setting up and approving child devices;
- chores, approvals, rewards and calendars;
- accessibility or language;
- privacy, access, correction and deletion requests;
- error messages and security concerns.
When reporting an error
Please include the app version, iOS or Android version, device model, language, what you attempted and the exact error message. Use synthetic examples if a screenshot is necessary. We will request more information through a suitable channel if the case requires it.
Quick answers
The verification email has not arrived
Check spam filtering, verify that the address is correct and use the option to resend the verification. Contact us if it still does not arrive.
A child device cannot connect
A parent must approve the device. Create a new QR or connection code if the previous one expired.
I want to delete the account
Use Profile → Delete account in the app. If the app cannot be opened, use the deletion guide.
Privacy and security
Read the privacy policy for information about processing and rights. If you believe someone else accessed the account, contact us promptly and provide only necessary information.